Frequently Asked Questions

Start times depend on your care needs, preferred schedule, caregiver availability, and completion of the initial assessment. Contact us as early as possible so we can begin coordinating your care.

 Yes. Hourly private-pay services have a 3-hour minimum per visit or shift. 

 Care arrangements are based on your individual care plan and service agreement. Our team will review scheduling, rates, and service terms with you before care begins. 

Yes. We understand that care needs can change. Contact our team to discuss increasing, decreasing, or adjusting your schedule. Changes are subject to caregiver availability and your service agreement. 

 Yes. Private pay may be an option if you need additional hours, want services that aren't covered, or would like to begin care while waiting for authorization. 

 Coverage depends on your plan or program, eligibility, benefits, and authorization requirements. Our team can help review your coverage options and explain the next steps. 

 Yes. Family members can contact us to help arrange care for a loved one. We will follow applicable consent and privacy requirements when discussing or coordinating the client's care. 

 Contact our team regarding scheduling or caregiver coverage. Replacement coverage is subject to caregiver availability and the client's care plan.

 Yes. You can contact us to discuss your needs, ask questions, and learn more about your care options before deciding whether to move forward. 

 You only need to provide some basic information about who needs care, the type of assistance you're looking for, your preferred schedule, location, and how you plan to pay for services. We'll guide you through anything else that's needed.